Dependable and Trusted Communications
Leveraging the other modules of the popular OAISYS business communications suite,Tracer becomes exponentially more valuable. Businesses deploying Interactive Voice Response (IVR) benefit from the capture of caller-entered information. Call centers using OAISYS ACD solutions can search for recordings by agent and group. With OAISYS Net Phone, users can manually initiate recordings and associate notes with the call recording for easy retrieval. OAISYS Net Phone delivers links from Tracer to third-party business software for external organization and access to valuable recordings.
Meaningful information related to communications activities is stored alongside the recordings in Tracer. Information added by your supervisory staff, such as performance ratings associated with an employee’s call handling, are captured as well. Powerful reports detailing advertising effectiveness, communication activities and employee effectiveness can be obtained through the optional Tracer Reports Search Engine. Reports, complete with charts and links to call details, are delivered through the web browser interface and give quick access to customer satisfaction intelligence.
Popular applications of Tracer include communications management, compliance logging, new hire training, personnel development and customer relationship management. Imagine knowing the facts of the matter before attempting to resolve a dispute between a dissatisfied customer and a hard working employee with a conflicting take on events…hearing exactly what the customer ordered when handling a return…working with your staff (not against them!) to improve their skills and your customers’ satisfaction…proving definitively that your business operated ethically and legally when challenged.
Control your business communications based on reality, not perception, with OAISYS Tracer call recording.
Healthcare Testimonial Video