Dependable and Trusted Communications
412.761.7700

Success Story - American Textile

Feature Story: American Textile takes advantage of Mitel wireless handsets, cell phone integration and voicemail audio (wav) files on handheld BlackBerry phones.

American Textile is the leading supplier of quality mattress and pillow protectors, bed pillows and mattress pads for large and small retailers. Their products are designed to improve the quality of sleep. Starting in 1925 in Pittsburgh, American Textile’s expanded manufacturing and distribution facilities in 2007 in Salt Lake City, Utah and Dallas,Texas. Some of their wholesale customers are Walmart, Sears, K-Mart, Kohl’s and Dollar General.

American Textile started out with an Inter-Tel Axxess telephone system that is VoIP networked to their Salt Lake City and Dallas manufacturing and distribution facilities. The corporate office was upgraded to a Mitel 5000 telephone switch in 2009. American Textile was able to re-use most of their older digital phones that are over 12 years old and added new 48 button VoIP phones with wireless handsets. The cost of the upgrade was only 25% of what a whole new phone system would have cost.

John Miller, VP – Information Technology Manager for American Textile said “Our plant foreman loves his new wireless handset because he roams all over our 250,000 square foot warehouse. We have poor cell phone coverage here in Duquesne, PA because we are down in a valley so our foreman just carries his Mitel wireless handset with him all day and amazingly picks up all of his calls throughout our large warehouse”.

John also said that his executives have BlackBerry phones and they really like the cell phone and desk phone integration because they are easily accessible and can stop playing phone tag. These executives like having all of their voicemails simply appear on their BlackBerries for just one click voicemail access. Also, the integration between voicemail and MS Outlook provides a great way to receive and delete voicemail message right from the email inbox. John really likes how the new technology upgrade enabled faster and more efficient ways for American Textile to communicate both internally and externally.

Author: James Kapp, CEO

Kapp Communications’ Sales Person for American Textile

If you are interested in more information, please go to Americantextile

To speak with John Miller, VP Information Technology Manager of American Textile you can call 412-948-1020 or email him at jmiller@americantextile.com.