Dependable and Trusted Communications

Security Issues and Disaster Recovery Planning For Your Phone System

The Problem: Growing Business Disasters

♦ Security and Disaster Recovery Planning is not just for large organizations:

Many companies believe a “disaster” is a once in a lifetime occurrence. In fact, these
situations are very common with the growing numbers of cyber attacks, system upgrades,
power outages, viruses, security breaches, software issues, hardware failures and data
corruption. Although most catastrophic events such as weather-related incidents, fires,
power interruptions and sabotage are the exception, most successful companies, small or
large, prepare themselves for all potential scenarios.

Consequences of a Disaster

Loss of Business/Customers
Loss of Credibility/Goodwill
Loss of Cash Flow
 Loss of Production
 Loss of Operational Data
 Loss of Financial Stability
 Small businesses that have between 5 to 1,000 employees and their customers each
    lose on average $10,000 per day during a disaster without a Disaster Recovery Plan in
    place. – (Source: Symantec, 2011 survey)
 Two out of five businesses, of all sizes, that experience a disaster go out of business
    within five years of the event. – (Source: London Chamber of Commerce)

Major causes of computer downtime disasters

♦ According to a Symantec 2010 survey:

When asked what caused their organization to experience downtime, respondents
reported their outages were mainly from cyber attacks, system upgrades and power
outages. Specifically:

 63% experienced outages from cyber attacks over the past 12 months resulting in
    52.7 hours of downtime.

72% experienced outages from system upgrades, resulting in 50.9 hours of downtime.

 70% experienced outages from power outages and failures, resulting in 11.3 hours
     of downtime.

♦ According to a Symantec 2010 intelligence report: Cyber attacks increased globally to
    77 attacks per day, up from 1 to 2 attacks per week only 5 years ago.

Examples of large computer system disasters in 2011:

Amazon Cloud Computing Web Services
Date Outage Began: 4/21/2011; Company:; Length of Outage: 4 Days;
Users Impacted: Millions and Millions - What Happened? The volumes became “stuck”
(these are Amazon’s words).

Gmail and Google Apps
Date Started: 2/27/2011; Company: Google; Length of Outage: 2 days; Users Impacted:
120,000; What Happened? Some users of Gmail and Google Apps experienced login errors
and empty mailboxes. This was caused by a bug in one of Google's updates. They ultimately
restored the affected accounts from tape backup.

Twitter Service
Date Started: 2/25/2011; 3/16/2011; 3/25/2011; 3/27/2011; Company: Twitter; Length of
Outage: Between 1 and 4 hours per outage; Users Impacted: Hundreds of thousands;
What Happened? Twitter was experiencing significant delays in delivering messages to
SMS and Facebook. The problem was said to be over-capacity.

The Solution: Have Your Phone System On A Separate Network.

 Phone systems on a separate network have a typical 99.999% uptime, every year.
 Is it really in your best interest to have your phone system intermeshed completely
    with something that has a 68% chance of an outage for 3 weeks per year?
 Receiving customer phone orders and writing them down during a computer disaster
    would seem to be a much better option than not receiving any orders at all. Stay
   connected to your customers.
 Support for these two major application tools will be faster by designing a simple
   disconnect point.

There are two ways to separate your phone and computer systems:
 Deploy digital phones on a hybrid phone system (on a Mitel system).
 Have a separate VoIP phone cable network.

♦ You can take advantage of Unified Communications with either of the above scenarios
   as all data sharing is through one data patch cord.

With Kapp’s Mitel phone system, you can choose from one of the following
four dependable and secure voice solutions:

1) All digital phones on a hybrid server (with Kapp’s guaranteed Disaster Recovery Plan)
    you can deploy new VoIP phones during a disaster. Save money by reusing your existing

2) Most digital and mission critical VoIP phones for major disaster redeployment.

3) All VoIP phones (although the additional wiring may be costly, saving a good portion of,
on average, $150,000 per year should be worth the investment).

4) All VoIP phones (up to 65,000) on a secure and private VoIP cloud network, directly installed on VMware with automatic, instantaneous failover and disaster recovery.

Author: James Kapp – CEO, Kapp Communications, Inc.
            29 Years of experience with business phone systems

For details on our Disaster Recovery plans, included with all new phone system purchases,
contact a Kapp Sales Representative or call 412-761-7700