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Mitel Unified Communications

Introduction



Mitel describes Unified Communications as collaborated communications across locations, time, and medium to accelerate business results.

We achieved it through the convergence of real-time, near-real-time, and non-real-time business communication applications including: calling, conferencing, messaging, contacts, calendaring, collaboration, and rich presence with voice, video, text, and visual elements. Users can access these capabilities using multiple methods including voice, data, and speech access, through telephones, PCs, and mobile devices. These communications services are increasingly designed to be embedded into your structured business processes.

We take Unified Communications to the highest level in terms of VoIP and video telephony; audio, web and video conferencing; unified messaging of voicemail, email, and fax; instant messaging and more.

Our enterprises will move you forward with Unified Communications since each customer has a unique set of needs. Mitel understands this and moves customers toward Unified Communications to support flexible work environments. Our consultative process begins with a business assessment to understand your communication patterns and to identify where your business processes slow down.

Our typical starting points include:

  • Improve your support for mobile workers
  • Bring telephony to your PC's
  • Bring computer applications to the VoIP telephones
  • Establish Unified Messaging for your desk phones and wireless products
  • Enterprise Wide Instant and secure Messaging
  • Unified, Voice, Video, White Boarding Conferencing

Our business assessment evaluates communications patterns of your employees. Your workers are becoming increasingly mobile and working remotely in order to service your customers needs.

Depending on the job being performed, work environments may change throughout the day, week, or month to include any combination of locations:

A desk phone, an alternate desk phone within the office, at a customer’s location, their cell phone, in a hotel room, or at home. To provide opportunities for Unified Communications, business processes should be evaluated to identify where problem areas are.

Figure 1: We will help you find opportunities for your applications.


Your 1st Solution: Mobility

You can provide a one call solution for mobile workers

Your mobile workers can receive calls from any location thereby increasing employee availability, and productivity. You should be equipped with a single number where you can be reached from anywhere. Today customers call a device hoping to reach the individual. Unified Communications can change your behavior so that your customers only call one number.

Your users should only have one mailbox so that messages do not get delayed or stuck in a personal mobile mailbox where they cannot be forwarded to a co-worker. UC client software on a PC allows your users to manage calls, directing the voice calls to a designated telephone - least cost routing, tracking, and management. Our client software on a mobile Blackberry type devices - empowers your users to manage their enterprise communications. Speech recognition provides calling capabilities with simple voice commands. While in the office but still mobile, users can shift a call to and from their cell phone and desk phone while a call is in progress.

Your 2nd Solution: Brings telephony to your PC

Our softphone has now evolved into a robust Unified Communications client. From a voice perspective, we make it very easy for you to access the features available on our Communication Manager. You will increase customer service, collaboration, tasks, administrator/manager interactions, security, and productivity. We provide access to presence, directories, communication logs, voice mail, conferencing, and video … all behind a simple point-and-click interface. We extend click-to-call and telephony presence into instant messaging, email, and collaboration applications. Mitel’s Standard UC Edition includes integrations to Microsoft Office Communications Server.

Your 3rd Solution: Brings computer application to your telephone

Whether your phone is on the desk or connected at your home office, your business phone is a persistent “always-on” device that provides access to many useful business applications and information.

Our application examples include:

  • We provide you access to a corporate wide Station directory
  • You can obtain information from the intra- or internet including RSS feeds
  • You can access your email, calendar, and contacts
  • You can set up appointment pop-up reminders that will allow you to place the associated call with a single button
  • You can utilize specialized vertical applications such as:
    • - Room service menus in a hotels
    • - Class attendance rosters for schools
    • - Contacting the surgeon on call for hospitals
    • - Accessing live stock feeds
    • - Emergency notification messages

Your 4th Solution Enables You to Take Advantage of Unified Messaging

Our Unified Messaging can utilize Microsoft Exchange as the message store, or by utilizing Microsoft Outlook, or an IMAP4 compatible email client to unify desktop access to email and voice mail. We also offer support for older releases of the email systems such as Exchange 2000 or 2003.

Your 5th Solution will give you enterprise wide, secure, instant messaging integration

Mitel telephony and managed video can be easily integrated by you to allow for click-to- call, call control, and presence integration. Our presence status will indicate that a user is on the phone when using the Deskphone, mobile device, softphone or web portal. Mitel’s Application IM Services integrates with Microsoft Office Communications Server 2007, and Live Communications Server 2005. Integrations to Microsoft are included in the Mitel Unified Communications Standard Software Package.

Your 6th Solution may be audio and web conferecing

You can take advantage of the large ROI potential by bringing Mitel’s audio and web conferencing services in house. Many times we can provide a payback within months of a Unified Conferencing investment. Your use of audio, web, and video conferencing capabilities can reduce travel and travel expense while reducing unproductive time. Managing an audio conference call with a PC interface makes meetings more effective by allowing users to spend more time on the purpose of the meeting and less time managing logistics. Your moderators and participants can see the names of people who are participating in the call and identify who is speaking. You can add or drop participants, and lock in the conference to make it more secure. Adding streaming video allows users to see the active speaker adding important context and maintaining attendee participation. Calendar integration of Microsoft Outlook with Mitel’s Web Collaboration enables conferencing resources to be booked at the same time the meeting is scheduled, and the simplicity of click-to-join directly from your calendar.

Our Conclusion:

Our Unified Communications is collaboration across locations, time, and medium to accelerate business results. You can improve customer service by simplifying the interaction between customers and your enterprise, by making workers more available faster.

Mitel’s Unified Communications can enhance collaboration by accelerating work flow, and improving on the speed of decision making. Unified Communications can reduce costs by lowering phone expenses, by reducing meeting and travel expenses, and lowering real estate requirements.

Your key to moving forward with Mitel’s Unified Communications is to conduct a business assessment to identify where there are delays in your day to day business processes.