Dependable and Trusted Communications

How Many Years Should I Get Out of a New Mitel Phone System?

It really depends on the manufacturer of the phone system.

Mitel has a history of staying with the same phones for a long period of time. This is what we recommend.

Some manufacturers introduce new phones every 2 or 3 years. This is not what we recommend.

You can expect to receive 12 to 15 years of service from phone systems that have been manufactured from companies that have a history of supporting long term equipment.


Damian purchased a new phone system for his office with 60 phones. It was a top brand, however not Mitel. Within 2 years this major manufacturer of phone systems decides to introduce all new phones, making Damian’s system obsolete. After 2 years, Damian purchased a long term phone system from Kapp. Needless to say, it was one of those very expensive lessons. Try not to do it!